I had a slow leak coming from my kitchen sink. Scheduling was super convenient, they were able to easily accommodate my hectic schedule. I think my technicians name was Joe, but not positive. Anyway, he was very helpful. Explained exactly what was going on and gave me several repair options to fit my budget. He repaired the initial leak and also replaced the faucet. It definitely took longer than expected. Other than that I was completely satisfied and will definitely call pure plumbing the next time I need a plumber!