Called 2 hours ahead of time for a basic manicure appointment, once I got there (on time) I was asked to sit in a chair and my nail tech would be right with me. After waiting for 10 minutes I asked where my tech was, at which point the woman who informed me my nail tech would 'be right with me' said my tech was still polishing. So after her cleaning up and everything she would then be at least 20 minutes late to my scheduled appointment on my lunch break. I will not be back and will promote other nail salons in the area to my office.