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  • I was initally going to give a 5 star review for my experience, but I was explain why I deducted star. My iPhone 5 stopped working about 3 weeks ago. It wouldn't turn on and when I connected it to a power source, it just alternated between a black screen with a white apple and a black screen with a white outline of a battery with a bit of red inside. I brought it here the next day, and there was already a line formed outside the store waiting for it to open when I arrived around 11:50am. Once I was served, he knew exactly what was wrong. My battery was fried and he opened up my phone and showed me my visibly damaged battery. He replaced it with a new one for about $50+tax and everything was working perfectly for about two weeks (one week ago from this review). Up until this point I was definitely giving a 5 star rating! Then my phone randomly turned off on itself. I turned it back on and then a few minutes later it was off again. I turned it back on, and it seemed fine, so I just left it. Then a few days later it happened again, but this time it continuously was turning itself right back off again. It reached about 70% power and it just completely turned off and would not restart. I plugged it in and then it seemed to be fine (I should note - I was inside, and had been inside for quite some time - this becomes a bit more important later). The next day I decided to bring it back to the store to have it examined. On my walk to the store (I walked from Yonge and College to Yonge and Wellesley), it turned off, then back on again, then completely off. I was told that iPhones have a tendency to turn off in the cold weather... hmmm.. this never happened once to me in the previous 3 years that I've had this phone.. and it's been outside in temperatures much colder than the balmy 3 degree weather that day! I was a bit skeptical about being given this as an explanation. Then I was told that sometimes when they put in new batteries, you have to backup your phone and restore it to factory settings for your phone to properly recognize the new battery. Fair enough, but I wish I had been told this on my initial visit. Regardless he replaced the battery again free of charge.
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