I've been here multiple times, even bring my kid with me sometimes, every other time I've been here excluding today has been awesome, they've done an amazing job and I would recommend this place to anyone and give it 5 stars. Today however is a different story, see those beautiful eyebrows in my profile picture? Gone! Gone! They're gone! If I could give negative stars I would. I walked out looking like someone drew on my eyebrows with a blonde sharpie they're so thin you can't even see them. She literally took off half my eyebrow when I specifically told her I had a wax mishap 2 years ago and the girl took half my eyebrows off. She told me how mad she would be and how her eyebrows mean everything to her. It's taken me over 2 years to get those nice brows in my photo. I'm so angry! And they think that not charging me the $18 just makes it okay? Absolutely not!! If you'd like to know the name of this terrible 'waxer' please let me know and I'll message you.