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| - What a disaster on Mother's Day. We made a 10:15 reservation weeks ago, and when making the reservation (with the manager), asked three times if the regular breakfast menu would be available and he said it would be.
Flash forward to this morning, and there is a huge line just to "check in" with the reservation. We arrived at 10, and when we finally got up to the desk at 10:45 (half an hour past our reservation), we were told it would be an additional hour wait. Hostess was rude and wouldn't answer our questions. There was no apology, and the hostess refused to call the manager up. When she finally did, manager refused to come to the front, instead hiding in the back instead of dealing with the mess and angry customers. This kind of disorganization is unacceptable, and not offering any apology or letting people know at the back of the line that it will take hours for their RESERVED table is absolutely unacceptable.
We finally got a table, only to be told that there is a set Mother's Day menu with all of 6 choices. We have a vegetarian in our group, and there was only one option without meat. We asked the waitress about the regular menu (because we had confirmed twice before making the reservation that it would be available today) and she said they were not set up to serve the regular menu. We asked for the manager again and yet again he refused to come to speak with us. The waitress, Laurie, was the only saving grace and acknowledged that they were unprepared and apologized for whoever told us the menu would be available.
Needless to say, we left and will never come back. We know Mother's Day is often very busy, but management and the hostess handled the situation very poorly and offered no apologies or explanations for the sh*t show. If you can't accommodate reservations, don't offer them and screw up everyone's plans on what is supposed to be a special day.
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