I came here with a co-worker last weekend and the service was not great at all. Once we were seated it took 10 minutes for our server to greet us and he didn't even take our order. He had all of 3 tables and said he was really busy so he brought us waters that were dirty. When he came another 10 minutes later he told us we needed to hurry up and order because he had another table he had to put orders in for. WOW. Still he had not taken our drink orders and he brought out cold and hard biscuits. Another 10 minutes went by and still no drinks or fresh biscuits.
We finally decided to ask for a manager and when she came over we explained he very nice but not attentive at all. We requested a new server and she explained that he only had 3 tables so there was no reason he should have been busy and the place wasn't crowded at all. She obliged and apologized and sent us a new server who was a breath of fresh air. She advised us that he never put our orders in and so she had to take our orders again and keep in mind at this point about 15 more minutes had passed. She brought us new silver because ours was dirty and new waters, since there food particles on the glass.
The manager came and spoke to us and explained that he never put in orders and argued that he had, when she new knew for a fact that he hadn't, so she told us our whole meal was on the house and we didn't have to worry about anything, She was very sweet and understanding and we were beyond shocked and grateful. The rest of the meal was wonderful. We only ended up paying for our alcoholic drinks. We had a rocky start but the ending was great!