I Work close and have tried and tried again to like Cains.. it takes forever to get food then once you do one part or another is normally cold , if you are lucky enough to get a hot Sandwich then the fries are cold.. never fails.. it's hard to get a refill, the larger older bartender/waiter knows nothing about customer service and is loud and inappropriate. I now know that the upstairs is not completed because "Joey ran out of money.... Again" That's nobody's business.... Maybe Joey should let you go and use the money for the remodel. Tuesday was the final straw.. Its taco Tuesday, there are 3 other tables of 2 to 4 people and 3 or 4 sitting at the bar.. it took 1 hour to get "the special" steak tacos and they were cold when they hit the table.. even tried calling in To-go orders and they are either wrong when you open them up or not ready for 15 to 20 min after you were told. Sorry Cains but you have lost many of the people I work with for the same reasons and we can hit your building with a rock from where we are. We wanna love you but you need to pull it together.