After years of getting ripped off and brutalized by Rogers I decided to give up and go with the underdog Wind. Not such a hot idea in many regards, great in others.
PROS
No contract.
Cheap unlimited talk and unlimited data plan.
Unlimited calling across Canada.
You get to stick it to Canada's mafia-like telecom monopoly.
CONS
Horrible signal coverage. Phone often roams in the middle of Toronto or gets no signal at all.
Inaccurate coverage map. They claim to have coverage all the way up the 404 corridor but if I go north of highway 7 I get nothing. Tried getting a new SIM card and even upgraded my phone and still doesn't work for me on the 404.
Although my plan has unlimited Canada wide calling I am often met with "Not enough on your account" when dialling long distance even when fully topped up. Wind has no explanation.
They cut off my phone a full week before the bill was even due and only allowed me to receive incoming calls even though my account was not past due. No explanation.
Severe internet throttling even when well below the high usage threshold where throttling is supposed to kick in.
Im pretty sure customer service is in India which makes the articulation of your issues with the service rep laborious and frustrating.
CONCLUSION
You get what you pay for. Price is nice, signal is garbage. I hate to say it but I am going to have to bite the bullet and go back to a major unless these guys can improve their signal strength in the next few months.
Three stars only because Im happy to not be getting hosed by Rogers anymore otherwise it would be a solid two star rating.