First, I have dogs who have special needs and can be slow to warm up to new people. John was great from the first meet and greet. He is very professional and is clearly a "dog person". I was able to take my 10 day vacation and relax knowing that my furbabies would be well cared for and I am a picky dog mom - so that is amazing! Additionally, he kept in contact with me and also took care of my plant and the trash cans from curbside. I will DEFINITELY be using Johns services again!