Every time I have visited this location the staff has been extremely friendly and helpful. They will always make recommendations and I've never seen a bad attitude by any of the employees here. When you're ordering a quality, custom smoothie it is going to take a little extra time.
I agree that they are understaffed but it's also a business and I'm sure they don't want extra people standing around in winter when people are less likely to order smoothies.
I think this is a great addition to Hello Bistro and I'm glad that there's another juice & smoothie storefront other than Jamba Juice in downtown.