I had an issue recently that was not handled well. My apartment flooded twice. The first time was due to a part breaking in my washer, the second was because the part they ordered to fix it was "faulty". They replaced the washer after 6-7 calendar days. But only offered to have my carpet cleaned even though this is the second time and that carpet was ruined and smelled. This is one of a few incidents that I've had. There communication with you during something like this is crucial and they definitely dropped the ball. The office staff said I was being hostile and rude but what they didn't understand or help me with was communicating what was happening when and how long things would take. If they had to live in a damp apartment with fans blowing and a two year old wanting to play they would understand. So, this being said, just hope you don't have issues that need attention and don't get smokers below you who smoke inside. I loved this place pretty much for the other 2 1/2 yrs. after finally dealing with Monica the area manager it was all resolved and taken care of. Sucks they have to get approval for everything too because the company is in CA.