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  • Let me start off by saying that if you're reading a review about Olive Garden, you're not looking for anything about their food cause it's the same as any other because it's a stupid mediocre chain. So this review is about their service. With that said, I enjoy going here because of the soup, salad, and breadsticks deal because everything else is really just Americanized Italian food, at best. After three other crappy experiences with this specific location, whenever we felt like having Olive Garden per the request of our children or any others we would be with, we would skip this one and drive a little further to Norterra, but it was in the area and not busy so I thought what the heck. My family and I, part of six with one being an infant, got in literally right before a huge rush. We checked and and we're told it would be "just a few moments" and we didn't need a pager because it was just a few moments. Then comes the rush. Immediately after us there was a party of 7, then a party of 5, then a few parties of 2, then another party of 6, then a couple more parties of 2 and 4. What was supposed to be "a few moments" turned into over 20 minutes while we watched the party of 7, 5, and 6 get seated in front of us. The party of 7 was a bachelorette party of some sort and knew a worker as we discovered as he frantically tried to make any accommodation he possibly could to have them seated ASAP. I was right next to the host stand so I heard everything. After that my husband asked how much longer it was gonna be and replayed the initial conversation we had when we first got there, before everyone, about it just being a few moments and they told us there was another party ahead of us which we witnessed check in after us. After they got seated we decided we had enough and we were going to take our craving for mediocre Americanized Italian food elsewhere so we cancelled our spot in line, to which the manager who happened to be right within ear shot decided that a table just our size was conveniently ready for us right that second. How convenient! I have never had good service at this location, from slow service to food taking way to long when it wasn't even busy, to having to ask other waiters for our waiter because they would disappear. This place clearly doesn't care about customer service and the only thing consistent about it is their lack of it. Not coming back. Ever. Not recommending this location to anyone. Ever.
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