I actually visited this location when they first opened and man did it suck.
I went with my parents on a weekday and we were not greeted for more than 5 minutes. We stood at the door waiting for someone to seat us but there was nobody there. The restaurant probably had 9 tables at most. The supervisor on duty was sitting around just hanging out on the seats with people and on his cellphone. He eventually saw us and sat us down at a table. The interaction between him and us was good but nothing out of the standard.
We ordered our food and when it got to our table it looked really bland. My half rack of ribs were actually 2 pieces of 1/3 pieced together. Wtf? I didn't end up finishing my food because it honestly tasted disgusting.
Probably one of the worst experienced I've had with Swiss Chalet as a whole and I will never consider going back to this location even though it's the closest to my house.