All my experiences here feel like they just got sucked away. I periodically buy donuts for my staff of five. I buy six donuts and get a box always have ever since I first asked, nobody ever said boo about and just happily loaded the delicious donuts. Turns out it's been wrong all these times and boxes are only for a dozen - I found out today in no uncertain terms. Ordering like I normally do and she grabbed a bag, I asked for a box, the said "only for a dozen" I shared that was news to me as nobody had ever said anything or questioned the request before. Never knew the rule or it'd be an issue. I shared that and she said yup only a dozen, but snarkley said "I'll give you a box this time, but know they're only for a dozen." I was told this three times.
I got it and decided not to inconvenience her anymore. HyVee was more than box size accommodating in the end.
In a bag, they're hard to share with co-workers. All these visits for a single donut, I've said "no thank you to the bag, just the paper is fine" for care and concern for cost and environment. Now I can't get a box for ease of sharing. Very bad customer experience today and I am crystal clear on boxes only for a dozen.