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| - Came here on a Friday night with my best friend. It was a last get together before she went on her vacation overseas. We got seated fairly quickly, and was seated on the patio. They brought our drinks, bread, and our appetizer on timely manner.
So why the 1 star??
Our entree never came. We are very patient people as I do work in the same industry so I understand how it is. But if we wait for an hour, and nobody checks on us or even notices that we've been sitting there with no food on our table at all for an hour, that's a problem. We gave them the benefit of the doubt and patiently waited for an hour. Then, we asked them if our food was coming, because it's been an hour since we finished our appetizer. The server told us that the reason why it took so long was because the kitchen was backed up and lost the chit, so I asked her why no one EVER came to check up on us for an hour, and she replied that it looked like we were having too much fun to bother. We were LITERALLY ON OUR PHONE for good 30 min at one point waiting for food, and I was extremely upset that she made everything sound like it was our fault. I just didn't say anything at that point because I could feel myself getting really upset and I didn't want to make a scene on my best friends last night. The food came, and it was bland. I ordered fettuccini funghi, and It didn't taste like anything. It was just spicy for no reason. I asked for salt and it was a little better but still extremely disappointing. They ended up comping our entree and paid more attention to us than in the beginning, probably only because we complained. When we were trying to figure out the bill, She came to check
On us once to see if we needed the machine, and when we told her to come back in couple of minutes, she never came back. Instead, we found her sitting with her co workers chatting two tables beside us. The AUDACITY!! Despite the horrible experience, we were still going to tip her because it's horrible not to tip. But that was the last straw. We didn't want to wait anymore so we just paid in cash and barely tipped. It was so bad that we went to another bar next door to get another drink, because we really needed it after this experience. We received a great service in the bar next door, and happily tipped 20%. Never coming back to this restaurant ever again. They should really re-train their staffs.
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