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| - I have just experienced the worst service I've ever gotten.
We did not even get our food...
Folks, I'm left quite speechless. I never usually leave bad reviews.
We bought a groupon for 30 bucks and made reservations for 8PM.
We were sat down and told that the food was going to take longer than usual. Their excuse was "we have a small grill."
Which is fine with me, I don't mind waiting for good food.
1 hour had passed and we're getting antsy, we weren't even served our salads yet, pretty much just water.
1 hour and 30 minutes had passed, we were served our soup and was told that our items are now on the grill... it's now 9:30 PM.
Finally at the 2 hour mark, the chef comes out and apologizes to us for the wait.
I'm thinking fine... but I want my food.
As the chef spoke, I then realized that he wasn't apologizing for the wait, but he was actually apologizing that the food WAS NOT COMING OUT. They were closing at 10PM.
Their new excuse was that the Sou Chef had called in sick and the kitchen was understaffed.
I realize that they may be a bit understaffed, but it's no excuse... as they could had told us earlier, instead of telling us that our items were on the GRILL.
If they had told us earlier, we could have had gotten something else to eat elsewhere and maybe come back the next day. Basically 2 hours wasted with empty stomachs. They tried offering us a 50% coupon for our next meal.
I politely declined and I asked for my money back. They gave me my refund, but the lady had a sour look on her face, like I was being a nuisance...
In any case folks, this place gets a 1 star due to the service. We didn't even get the chance to try the food.
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