I would like to start by saying I have never written a yelp review (let alone a negative one) and I have found a lot of nicer stuff in this location in the past (a lot of free people shirts i love) but now I don't think that this store could possibly be any worse. As a buyer, the store is disorganized and filled with cheaply made clothing that is clearly not selling, which is why the store is so full. As a seller, the people who look through your bags always take significantly longer than they say they will. I saw other reviews that said the teenage employees are the problem, but in my experience the older managers are much worse. Once I called the store after I left when it had taken three hours to look through my stuff instead of the 45 minutes they told me, and the manager never apologized to me and basically hung up on me. The male employees however are the exception- they seem to at least care a little bit in my experience. Don't waste your time coming here- either go to the other location on independence or go to a place like uptown cheapskate or clothes mentor, where the employees are pleasant and it takes much less time to look through your items!