Truly a terrible experience ...
The smoothies we ordered were fine. But the dishonesty and service were epically bad.
A month ago I purchased two smoothies. I was charged 7 different times over the next two weeks:
Called repeatedly and phone only answered days later. When someone did answer several days later they said there was no manager .
Finally I went in and brought my receipt and bank statement. The store was empty and I was asked to wait after the cashier told me it wasn't possible . A woman who appeared to be the manager went outside and sat a patio table without acknowledging me. I asked what was going on to the same cashier who told me I'd have to wait an hour because she was going to be doing an interview soon? What?!!!!!!!
I went outside and called the nearest tropical smoothie franchise and spoke to a polite and professional manager at the red rock location. She called over to ft Apache and Sahara and told me if they didn't get their act together to come her location. I did return and met a very pissed off manager who explained my card was never charged. I showed her my receipt and the bank statement . She finally conceded there was a problem and told me there was a problem with the register.
No apologies. No clear explanation. I had to have my card reissued. Scary!