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  • I submitted a complaint to the Better Business Bureau on this gym. Need I say more? I strongly advise anyone looking for a gym membership in the Cleveland area to stay far, far away from Urban Active. Bally's and Fitworks might not be as flashy as Urban Active, but at least they won't rob you blind. My 2 year membership was up with Urban Active in March of this year. I went into the gym in April to sign the paperwork to cancel my membership and was treated horribly. Even though I had every right to cancel my membership because my agreement was up, the meathead so-called manager that I was dealing with acted as if I was trying to scam them by cancelling.. After 20 minutes of questioning me on why I was cancelling, I was relieved to leave and be done with that place for good. Little did I know I would have to deal with the idiots that work there several more times. In July I was looking over my bank account statement and realized that Urban Active was still withdrawing membership fees from my account. I called the Corporate line and they told me they never received any notice of my cancellation from the Crocker Park Urban Active. I called the the gym and spoke to a manager to explain my situation. Their response to my issue was that they don't keep a copy of the cancellation documents, they just send them on to Corporate. And if something happens to the documents in the process, that isn't their fault. I was livid. I went back in to Urban Active to fill out cancellation documents AGAIN. And guess what? Somehow the paperwork got lost in the mail this time as well. Imagine that. So I went in to Urban Active for the THIRD time to sign cancellation documents and this time, they had the NERVE to charge me a $10 cancellation fee! This time the documents miraculously reached the Corporate Office and my membership was cancelled. But the best part is, they are charging me for 2 MORE MONTHS because they claim it is their right to do so. So due to the errors of the idiots working at Urban Active, I will end up paying for over 6 months of a membership that was supposed to be cancelled in April. I hope this review stops anyone thinking about joining this club.
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