7/31/2015 615pm
This store was mostly clean as we entered, the counter person was in the lobby area cleaning but quickly came around the counter to wait on us. My wife ordered a sandwich without onions, Medium onion rings and a medium drink. I ordered a double whopper no cheese with extra onions, medium onion rings and medium drink. As we ordered, the manager told the kitchen to pitch the old onion rings and put down a new batch. The person on the fryer, cooked new onion rings and then ate a part of one to see if they were done. He then proceeded to put the new onion rings on top of the old rings.
Got our order and my wife asks me to see if the counter person rung us up with medium combos or small as for her meal was small size and not medium like she asked for. We were charged for one small and one medium combo. Then my wife got her sandwich but with onions, she took it back and the manager on duty apologized and had the kitchen make her a new correct sandwich. I took my sandwich home for later only to discover that it was wrong also. It was a triple whopper with cheese instead of what I ordered.
Two sandwiches, two orders of onion rings and two drinks and this store messed up both sandwiches and got the size wrong on one of the combo's. But at least the on duty manager was very nice. If it wasn't for the manager, I probably would have only given one star.