Visited two locations on Saturday - Carmax in Gilbert and a local Chrysler dealer. I was on the hunt for a Chrysler Town & Country. I knew year, make, model. I submitted a reservation for an appointment, Mike Stone called me and talked me through the process, arrived at my appointment and the car was holding for me. I viewed the car, decided that I needed to send my husband for a look, and Mike gave me a buyer's invoice with the total price. They put a sold tag on the vehicle and waited 4 hours for my husband to come view the car. In that time, I also stopped by a local Chrysler dealer. oh my goodness - what a dreadful process. In the end, they could not (or would not) beat (or match) the Carmax price for a car with more miles. That was a complete waste of time. I went back to Carmax, told Mike Stone that I wanted to buy the car. They worked with us to hold the car until we had our financing worked out through Desert Schools - all without us signing anything. We did not sign a thing or put down a deposit. I was very impressed with Carmax in Gilbert. This is our second vehicle with them.
Mike Stone was amazing. Please ask for him when you visit Carmax Gilbert.