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| - I live within walking distance of Another Broken Egg Cafe, so it is very convenient for brunch and breakfast. I have been there a handful of times and the food is generally pretty good. I wouldn't say it was anything great - but you will likely leave feeling satisfied when it comes to the food.
I have had a few of their items from waffles to omelets to eggs benedict. They have a pretty good selection of food and a lot of it sounds delicious! I would give the food a 3.5 stars if we could star food separately from service.
Service, however, is a different story. It seems like they do a poor job of managing how employees split tables to be able to give customers the service they deserve. I have never run into a bad employee - they are all incredibly nice. But the service that they provide in regards to timing is horrendous.
Instead of having someone behind the bar full time, that employee is also running around to a bunch of others table, so the bar is left unattended 65% of the time it seems. And there has not been ONE time where I have gotten out of there in less than 1.5 hours. So if you want a quick brunch or breakfast, this is NOT the place.
One time our food took 45 minutes to come out for 3 of us. Since it took so long, they comp'd the meals, which was the right thing to do so I can appreciate that. And then just today, a woman came in and complained about how she had come in earlier today and was completely ignored by every employee. The manager had finally acknowledged her but still didn't get anyone to help. When she came back later, which is when i heard about this, they gave her the meal she ordered free and a $25 gift card because of the poor service. So again - they did the right thing.
One other woman was there waiting at least 30 minutes for her to-go meal, which they also gave to her free since it took so long. And just to lay out how the restaurant was - in the beginning of the morning, at the start of our 1.5 hour stint, it was pretty full. But at the end of these two to-go orders - the place was pretty much empty. I am surprised they are still in business the amount of free food they end up giving away due to the lack of service.
It just seems like this restaurant is dis-organized, needs better management and planning on the staffing side. But the employees are very nice every time that I have been, and they do have decent food. So there are positives and negatives. I just hope that they can get a little more organized and have their operation a little more put together.
I am also hoping that another breakfast spot makes its way around that part of southpark.
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