I stopped by Gen on the evening of 07/19, around 10pm, with a party of 5, but 1 of my party, my sister, was there not going to eat. She had already eaten at Gen about an hour ago. The waiter even recognize her and he said "back so soon?"
I informed the host that she had just ate Gen and she was accompanying a different party. The female host in the white blouse stated she would try to accommodate us. But after she briefly spoke with management, they stated their policy was to charge everyone at the sitting table. I think that is a bit inconsiderate when there are 4 potential customers willing to eat at the establishment.
We left and went to a different AYCE KBBQ called Arirang, which had extremely better service and minimum wait times. They had also accommodated all 5 of us, but minus 1, because my sister was not eating. Their gyoza taste 10x better than Gen as well.
I think im going to stop supporting this corporate/franchise KBBQ from now and stick with the locals.