I literally think this is a fake company.
I got a phone stolen and submitted a claim, got the claim processed and notarized same day. The initial respondent, rick lewis replied within seconds of an email. Was shocked by how quick the response time was.
I asked if I could go ahead and buy a replacement, he said it was fine to do so. From there I bought a new phone and then sent the receipt same night. Got a response that monday for a clearer image of the receipt. This was in February of 2017.... After a few weeks from not hearing, I followed up. No response. Followed up again a few weeks later. Same response. I literally followed up weekly until March, when I recevied a response that they were sorry it slipped through the cracks and then Nothing again. There call in number goes straight to voicemail and have emailed each contact info available. There is not a way to get any human on the phone.
At this point, I want to take to a local news chanel and report as a fake business or take to my rental insurance company to help dispute. I literally don't know what to do.
DO NOT USE!!!!