They use a process of lining the pedicure basin with plastic so that it's a sterile "bath" for each customer, and most everything they use is disposable.....one time use. The items that are not, like clippers, etc, they are put through a sterilizing process after being used on one client. I usually have Wendy do my nails, but she was on vacation, so last Saturday, Julie did them. I think everyone there seems very professional and customer oriented. I would highly recommend them.