I had an extremely disappointing experience at the Friendly Thai on Queen St. I've been a regular customer eating in the restaurant a handful of times in the last few months and ordering take out from there frequently (more often than I'd like to admit).
I, being a creature of habit, always order the same vegetarian dish.
A couple weeks ago I ordered the same dish for take out after getting back from a vacation, I went to go pick it up and made the trek home (okay, it was a ten minute walk but when you're hungry that feels FAR).
I got my order home and it was wrong. It wasn't the same dish at all. The dish I've ordered countless times had a lighter coloured sauce, different vegetables and a side of peanut sauce served with it. I've ordered this dish AT LEAST 15 times. The sauce for this dish was sweeter (instead of saltier) so not just a different colour.
I called to complain and the woman answering the phone (the same one who took my order) began to argue with me. No peanut sauce comes with it. (I referred to the menu which actually mentions that it comes with peanut sauce). After she apologized for that she said it was a new chef but the same recipe (not even close to the same taste, I told her). After more back and forth she finally said she could make it again (No, I'm not going to walk all the way back there) OR give me a discount next time. WHY NOT GIVE ME A FREE MEAL NEXT TIME instead? I hung up on her when she refused to budge because I wasn't going to engage any longer. She had my number from placing my order but I never heard back from her.
And to add insult to injury, the discount they used to apply to pick up orders has changed making them slightly more expensive than the competitors on that block.
I understand mistakes happen, but due to her arguing with me and then not making it "right" I won't be returning to Friendly Thai. Instead I'll go to Sweet Lulu (always friendly and cheaper) or Thai Elephant.