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  • I grew up going to the Sylvia's on Van Buren so I was excited when I found this location. Sadly though it's terrible. The renovation is cute but it can't mask the terrible service and people it employs. Service is really slow and they are pretty rude. The drive thru was a great addition in theory so you could still get food and not have to deal with the service BUT that too sadly was a major fail. We live about 5 minutes away and my food was cold when we got home to eat it. I also ordered a shrimp plate for my 17 month old but it was too spicy for him to eat so he didn't get a meal. I called just to notify them of the issue and there was no manager. I called again the next day and no one answered. I called again today and got he most rude unprofessional person I ever encountered. I won't go into detail but if a manager wants to contact me I will provide more information. She also said they are closing in a few days which is no surprise after the experience I had over the phone with a girl who gave me two fake names. Today is 1/3 and I spoke with her (name starts with a B) around 2:30. I will be disputing these the charges as I did not receive the correct goods or services. We had to trash the whole meal.
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