As a manager myself in a difficult business, I have never ever seen worse customer service in my life. This last weekend I received a haircut which turned out good except for when I went to pay is where the issue arrises.
I had a Groupon to use for my haircut and the Salon refused to take it. They stated that it was to be used for my first time. (This was my second time at the salon). I explained to the front desk gal that I had the Groupon the first time I came but I felt bad paying with the Groupon because I didn't have Cash to tip the person, so instead I paid for the haircut full price and was able to tip on my credit card. I asked to speak to the manager who was no help AT ALL. He told me the same thing he would take take the Groupon Nor give me any type of credit.
As a manager myself I know that it is I that can make any kind of "Computer Overrides" that would need to be done to satisfy the customer. However this "Manager" Refused to make any kind accommodations. The only advise for me he had was to contact Groupon myself and ask for my money back. Even after I told the "Manager" I am sick and pregnant I don't have the time to sit and argue with you nor do I have the time to argue with Groupon for my silly $15 back! Needless to say I paid for the full haircut price and walked out.
Today I called to talk to the store owner, and guess what?!? I was baffled that the "Manager" I spoke with the day of my haircut was the STORE OWNER, who is also a hair dresser at the salon. Owning a small business I would never want a customer leaving my office with an ill taste in my mouth. Groupon not being applicable on any haircuts except first appointment or not the manager should have given me the $15 credit towards the $40 hair cut I received!