Place is a gold mine and management seems incapable of knowing how to mine the gold.
Very inconsistent when under pressure of dinner crunch. Often run out of popular items after entree is paid for and one is compelled to substitute another item. Would almost certainly point to lack of planning, or plain not caring! Happens far too often to be a well managed business.
Out of frustration with inconsistent service was encouraged by results of a couple of Internet orders only to have that fail miserably last night and have the manager deflect blame stopping just short of blaming me for their own problem. Like I said gold mine with no miners, and nobody that can deal with pressure and adversity. Sadly Panera's food is tasty and reasonably healthy if you turn a blind eye to ridiculous sodium content. My advise, eat at home!