Having been to the Punch Room on prior occasions and bragging about Bob Peters' craft, we wanted to take our out-of-town family to start our evening at one of our favorite places. Being located in the Ritz, you'd expect the service to consistently live up to the legendary brand... Not tonight! Our server was very unprofessional, curt and acted like we were inconveniencing her. So much to the point, we decided to leave without ordering. Being in the service business can understandably be stressfully at times but there were only a handful of customers this night. Regrettably she soured out taste for the Punch Room and we won't be back.