Went for my favorite steak last night at Herbs and Rye for a get together with friends and a belated birthday for my wife. I have been to Herbs many times in the past 2 years since I moved to Vegas, brought friends and relatives here for the drinks and food. Well let me tell you this was the last time.
We had a party of 12 and upon arrival we made it clear we wanted separate checks or 3 checks of 4 and wee told by the 'manager' on duty it wouldn't be a problem. SO the drinks came, and we ordered and as usual, the food was excellent and the drinks were great. We arrived just before 7pm to be sure we would get served for Happy Hour. Service was very slow for just about everything. We did not get our food until after 8pm and at 8:08 I ordered a beer and was told Happy Hour was over and it would be full price (this was after ordering 2 bottles of 40 dollar wine, multiple 11 dollar cocktails and beers). So when they say Happy Hour ends at 8, they mean it.
About 9ish we had finished our meal and were waiting for the waitress to come around for about 15 minutes with the 'birthday donuts' and they finally did. Then we waited for the check....and waited.....and waited...spoke to the manager about the service we were receiving. SO we waited some more. Finally about 9:45 we got our check....ALL ON ONE BILL....when we told we were granted permission to get separate checks the waitress said she couldn't do it. We insisted she did so she took the check back and went out back....and we waited...and waited...NO DRINKS, NO SERVICE, NO QUESTIONS BEING ANSWERED. Finally at 10:20 I asked to speak to the 'manager.' He came out and gave a speech about how hard it was to divide the check up. I told him to ask the waitress to come out so we could help her with the check. The manager was of no help. Now we have been there for over 3 hours, nothing comped, nothing answered, and she comes out with the split checks and they are ALL WRONG.
Needless to say it was very frustrating. We ended up staying about 20 minutes longer to get the check straightened out and finally left.
I'm now looking for the next best steak because I won't step foot back in that place after the way the manager acted.