This company is like dying, going to hell and meeting the devil who then asks you to bend over and grab your ankles.
I won't repeat what others have said, but everything said has been true of my experience. 4 hours to load, 1 hour to unload, you get charged for 9 hours of labor. They even alter the "contract" after you sign it. And they totally want to call the police because they know it's a civil matter and they just F'd you and F'd you good.
Anyone who has been unfortunate enough to use this company, should get even. Ask for your contract and file small claims against them for fraud and excessive time charges. Call and book moves for phantom locations so they show up and miss other real customers. That alone would be an act of kindness for some stranger and save them from this nightmare company!
Or better yet, file a AZ Atty General consumer complaint against the company using this form:
https://www.azag.gov/complaints/consumer
For anyone reading this who hasn't booked yet, please check craigslist and cross reference the phone number. This company uses close to 50 different names and numbers.
If you haven't booked a move, then please do yourself a favor and ask these questions:
1. Costs for trip fees and gas surcharges
2. Cost for extra things like shrink wrap, TVs (yes they charge extra) and stairs
3. What does "work" mean for their 2 and 3 men crews.
4. What is their pay policy and do NOT allow a cash only company. If they don't take credit/debit or checks, they are looking take your cash and leave you no recourse if you're unhappy
5. Ask to see their insurance and bonds - I doubt they have them
6. REFERENCES - it doesn't take too long to ask for 3 people who used them and then decide if those people are shill references or real moves.