I've been shopping at this Sally's location for years and have never had any issues. I ended up having to return a defective product and received a completely different treatment. Apparently the store wasn't able to take the product back and I would have to deal with the warranty process, which is completely fine. What I found unacceptable was the fact that when I gave constructive feedback about the Sally's extended warranty, not only was I spoken to in an extremely condescending manner, but the manager actually walked away from me. It's amazing that a supervisor would be willing to lose the business of a long-time customer by choosing to argue over a policy instead of just offering to pass on the information. I will never shop at this location again and suggest that anyone who expects good customer service avoid it as well.