I live in the area and have been coming here for years (or at least used to). I tried really hard to like this place, but the staff treats the majority of their customers like they are lucky to be allowed in. They generally act like their customers aren't cool enough for them to be worthy of their respect, and they would rather have customers take their money elsewhere. It's infuriating to me as someone that worked in the service industry for years, and I had to stop coming here because of their general disdain for the customer. They would definitely rather be considered edgy than customer friendly. The quality of food and coffee is above average (especially their bakers) but their inconsistent menu is almost as annoying as their website, which is just further proof that their focus is more on appearance than substance.