I have to update my rating because the customer service I just received was pathetic. Waited 20 mins for a tuna Caesar salad. They kept saying chicken, then correcting themselves by saying tuna. I corrected them twice. Went home and realized it was the wrong salad (some other random chicken salad). Came back and explained what happened and waited another 25 mins after being told to go to the first window. The first person at the window assumed I was another person and was snappy and when I explained what I was here for. The person at the second window came out after 25 mins thinking I was another person and informed me that no one told her that I was the "tuna salad guy." Not once did I receive a normal apology and certainly didn't get anything complimentary. Come on Portillos, that's crap. Do better.