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| - We were a group of 8 people. I made a reservation more than a week in advance. When we got there 10 minutes in advance and they could not find it. Finally, we got a table.
We went for the unlimited wings Monday. First thing we got told, it is not available. Fine. We'll get somehing else.
We waited for OVER 1 HOUR AND A HALF before asking what was going on. The waitress did not even seem to remember we were there. We asked to see the manager twice before he finally came.
He told us that it was written in the reservation email that this deal was not available, which is a big fat lie.
Finally, the waitress told us it "happened often". Nice. You guys could do something about it maybe?
ALL the tables around us had time to be served, eat, PAY AND LEAVE before we even got our plates.
When we decided to leave after 1 hour 45 minutes, some food started to show up. A friend who joined us about 30 minutes after we arrived got his food first. He had time to finish before we got the second plate, in which the fries were cold.
We then got our main course. The appetizers came when we were halfway done and honestly, we weren't even hoping to see them anymore. One of these appetizers came when we were all done eating.
Finally, the manager told us he was going to "take care of the bill". This resulted in a laughable 20% off.
Well Hooters, here's the thing: big boobs aren't everything. The waitresses were obviously undertrained and overwhelmed. And just because you tell someone he is the manager does not make him competent.
Never again.
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