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| - Let me start by saying that the food is AMAZING. My Star and review is for the insanely long wait in a near empty restaurant and the misleading Free Appetizer promotion.
We were there for 1 hour and 40 minutes. We spent a total of (maybe) 20 minutes eating our food and 1h 20min waiting as the astonishingly slow cooks prepared a plate of hummus, a salad and two dishes consisting of rice and veggies. I just couldn't believe the wait. Everyone there was suffering, waiting. One table of six, were sporadically served with their orders. One here, two there... I mean.. doesn't the kitchen staff realize how friggin ride it is to serve food to one person and make their 5 friends wait 20 more minutes for their food? It was kind of ridiculous.
By the time we got our entrees, we were just at a loss for appetite and pretty tired from just sitting there, waiting.
I asked for the bill and shower the server their Yelp promo coupon for 1 Free hummus, and he said: "oh.. yeah... sorry, no. That's for the small serving. You had the big serving." HM. That's weird. Because the coupon specifically states a Free Hummus for the table with a purchase of one lunch or dinner entree. And, the restaurant doesn't offer a Small hummus. Seeing how we had Two, I'd said we qualify. But, it was pointless to argue a point with a server who is not informed about promos at his place of work, in front of several people who are staring at us, waiting! It was so annoying. In fact, being a person from F&B myself, I would have honored it, or at the very least, would have READ the promo myself before shutting a customer down. It's not Mike's (the server) first time messing something up. Whenever we ordered to go, he messed up our order to the point it would make me want to scream. Ridiculous.
Food was delicious.
Unfortunately, the excruciating wait time and the ending with the promo earned him a no tip.
Try better next time, Mike! Don't let stuff like this affect your earnings.
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