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  • What. A. Mess. Look. I understand it's "back to school" season. But trying to shop in this store is maddening. First we attempt to shop in the boys section. Disaster. All the shirts are mixed and none are folded. It's been completely ransacked. My kid has found in the madness five shirts that he liked. Somehow. But they are all marked 10.99 or 5.99. Confusing. am I spending $25 or $55. Can't stick to a budget here....looks like this area hasn't been touched by an employee all day. And it's only 12 pm. We head to the girls department and it's even worse. Simply put I gave up. I couldn't dig through the shirts and find something she liked and that fit her. She gave up just as quickly. And this is her favorite place to shop. The bathrooms were gross. Like gas station on the side of the freeway gross. The check out line was wrapped all the way around to the boys department. But to top it off the tshirts we picked up and thought were $10.99 turned out to be $15.95 each. We let the manager know and she said "if they don't have an orange tag they are full price." We let her know that these shirts were on the shelf clearly marked $10.99. She responds " I saw that and removed the sign. I'm on top of it" like we were trying to pull a fast one. Then the cashier started to ring up the pants/jeans my daughter picked out. All were picked from the same wall marked 40% off. To our surprise (not really) they weren't ringing up right. All were 20% or 30% off....... I give up. I just said ring it all so I can get out of here. I will say on the side note the girl who rang us up was super nice. She saw we were frustrated and apologized and gave us a $15 dollar of coupon. And not to mention the music was way to loud. Couldn't hear myself think. All in all. Very very subpar for a store I expect to be clean and organized. The manager was rude and could care less about the way items were ringing and that her store was a mess. I will never return to this old navy. Ever.
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