I had to take my pet, a cat, due to lily poisoning. The staff are all nice and caring. It is pricey, but the health of our lovely pet has no price. The vet was able I detect more than the reason why he was in the emergency hospital for. He had to remain over night in the hospital and the vet kept me updated on the health of my pet every day. I was able to visit my pet anytime which was also great. At time of discharge, I was explained everything completed and was given all the lab results for my records.