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| - Such a shame I have to give this location a two-star rating, but I feel that I must. On Sunday I ate here with my parents and while yes, it was very busy, our service was among the worst I've ever had at any restaurant. My mom had put our name on the waitlist ahead of time using, I believe, Outback's app? Either way, we were put ahead of the line, and our wait still took almost 45 minutes when we were told it would be 25.
I know that's a thing that can change - it's no fault of the restaurant, really - but it was frustrating. The hostesses were clueless. We went back to return our buzzers and they tried to greet us again as if we hadn't been sitting across from them in the cramped waiting room for 45 minutes.
Onto the table. Our server was very much stretched thin and only came back to check on us once. I think he would've been fine on another other night, and it was obvious they were busy, but he wasn't the most attentive. Tables were left uncleaned for half hours at a time, and it just seemed to me that people in the front AND the back of the house were not doing what they were supposed to.
Onto the meal! While I did eat everything happily, and the quality was what I'd come to expect in my other visits here, I did mention to the manager that my medium steak was cold around the edges when it arrived, as well as gray around the edges (slightly overdone). Not a huge deal, but it greatly lessened the quality of that first bite of slight red I was hoping for (and had ordered). I have a feeling my meal was sitting up on the heated expo table for quite a while before it was run to our table.
Not to drag this out, but I thought they went to Australia to get our meat. I also ran into a mom and daughter in the bathroom, complaining about all the same things. "They messed up my husband's steak and overcooked mine, too! They didn't bring us the right dessert," etc. The daughter was lamenting how much homework she still had to do that night. I feel ya, kid. I didn't want to spend 2.5 hours at Outback Steakhouse on my Sunday night either.
A general manager DID come to our table, and while she was very nice and applied a discount to our check, she seemed VERY surprised when I politely spoke up about our low quality service. If you're a manager and are completely clueless about how slow your food is coming out and how tables aren't being cleaned, then something else is going on. The back of the house was not up to par.
As if the service throughout the night wasn't enough, it took us nearly 20 minutes to get our check. Another waiter had to bring it to us because our server was busy splitting checks (really?). At that point I was ready to walk home. It may have been quicker!
A minor plus - during the long seating wait, a hostess brought us menus so we could give our order to the server once we sat down. That was about the only saving grace.
So, all in all, the food was great quality* (though not cooked to temperature), and the service was terrible. Visit at your own risk.
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