This Port of Subs seems to have gone downhill and the same level as a Subway but more expensive. The lettuce seems freezer burnt and the online order system is always "down" according to employees. I have ordered online multiple times weeks apart and every single time they have an excuse as to why my order is not fulfilled; this is plain bad customer service. It is at a point where I usually go to Cappriotties to get good service + a better quality in products. The people that work there are always annoyed when you ask where your online order is. I feel as if they don't check the system or refuse to make them unless your in the store.