It is hard to rate their service since I didn't receive any. I wanted to set up an AC maintenance program. I went to their website and thought wow this is convenient I can order it online. I placed my order and waited. 4 days went by and I never got contacted. They took my money but didn't call to setup service. I sent them an email and waited again. Two days later I called to find out what the problem was. I was told they would pass the information on and I would get a call back. 4 days go by and I hear nothing. I send another email and get no response. I had to contact my credit card company to dispute the charge before they actually called me back. 17 days they held my money and never contacted me back to set up service. I don't think you can hire a Melvin they seem to employee them all. Stay away!!