Being from a small town, (Northern Arizona) buying decisions can often be made or broken on relationships, my decision to shop at discount tire for a long time has been based on relationships. When my tire blew getting on the freeway earlier this week my roadside assistance was ill equipped to change my tire; my instinct was to call the nearest discount tire. Though it was shortly before opening, The gentleman on the phone was assuring but not overpromising that upon my arrival I would be quickly taken care of. No more than 10 minutes later on a bright shinny tow truck, I was greeted in the parking lot by said gentlemen; my car was inspected promptly and serviced immediately. I believe I was sold what I needed and not what they wanted or a penny more. From previous experience I've always known the discount guys to be knowledgeable and honest. I would give A+ rating to discount tires training program and hiring efforts. In stressful situations such as mine their kindness goes a long way. My decision to continue to purchase a discount tire is now based on multiple positive experiences with successful relationships. Bravo discount tire