I had read a lot of reviews about slow and rude service, but my experience was entirely different! It opens at 8 am, so we got there at 7:30. There was already a line of about 10 people, but even in the time we were there about 30 joined the line. The worst part of the wait was waiting for it to open, but once it did open, everyone was quickly moved through the line within 5 minutes. I filled out my paperwork and my number was called within 5 minutes. The lady helping me was really nice and efficient. Overall, from entering at 8 to leaving, I only had to wait for 10 minutes!