I'm raising my rating one point because:
a. Nordstrom carries some seriously good quality merchandise, interspersed amidst the hipster clothing and trendy garb.
b. The store is beautiful and extremely easy to navigate. I love when the piano player is in residence playing classical music. I often stop and listen, because they are truly gifted.
c. Their adjacent multi-level parking deck is my favorite place to park at Southpark Mall. (Especially the shaded first level in the summertime.)
d. MY MAIN REASONS: Nordstrom Bucks + Easy Online Ordering + Free Shipping + Tons of Free Samples = A Great Experience.
Pro Tip / Shopping Hack: Nordstrom bucks have an expiration date. This can be circumvented by placing one's accumulated balance onto a gift card, which has NO expiration date.
NEGATIVES:
Nordstrom doesn't receive five stars because many of their employees put on airs, which turns me off. I have also had extremely good service from several top notch, well trained, employees.
Nordstrom also has a miniscule selection of men's big and tall sizes. I wish that they had a separate area for large or tall guys.
Just think of Nordstrom online shopping as Amazon.com done to the nines.