Had a good lease experience here but the customer service stops there. The free car wash scam is frustrating. Quoted 45 minutes. 90 minutes later and still no car. If too busy to provide a service that was used as a selling point, just be honest about it. I was told they only had "one porter" today but service dept just told a guest this was the first day they've "had enough porters" to help with their issue. Yeah, someone is lying.