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  • Went to Faustos today. Been there many time. Food has always been Great, and really good prices. Couple issues though that will probably prevent me from going back. 1..every time I go there, the same middle aged mexican guy is at the cashier. The guy is rude, doesnt answer questions in a friendly manner, and super piss poor at customer service skills. His face is stone cold and very uninviting. He ruins the eating out experience every time I go there. 2. I ordered some rolled tacos, 5 of them in a combo. You can choose it with either sour cream or guacamole...same price. I asked the rude dude to split the portion of half sour cream and other half guacamole. I didnt ask for Extra..only to split the portion size half and half. No different then if you go to Panda Express and ask for half fried rice and half noodle. This guy just says NO. haha really? You guys cant even accomodate that? So I said whatever. Then I asked for a side of pico de gallo. Ive NEVER been charged for a little cup of this. I live in Southern California part time where taco shops are all over and I frequent them alot. This rude guy tried charging me another dollar. I said thats ridiculous...he replied Nothing free Bro. I said Im not asking for anything free, but a dollar for a side of salsa?? What a joke. Then he looked at me and said Rolled Tacos and motioned towards the bag. SO i picked it up..looked inside and there were only 3. I told rude guy I ordered 5, he responded thats not your order...why you touch this...and snatched the bag out of my hand like a little lady. So I told him off concerning that..why you look at me and motion my order is ready then? Anyways, I hope the Owner reads this, this rude guy caused you guys to lose a customer today. Why out of all people would you choose a rude person with no customer service skills whatsoever, to cashier? Yeah Im big on customer service, if I give you my money I want treated with respect and a smile, as that is how I approach people as well. Being greeted with a friendly smile goes a long way. Overall, the prepared food is typical of most other fast mexican food joints. They Dont offer any free chips that I am used to getting at my fav spots. It is like alot of the Southern CA mexican joints that I am used to. However Faustos is seriously lacking in comparison across all categories.
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