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  • I purchased the groupon for round trip service! Made the reservation well in advance of my departure date of January 1. Called to confirm last week in December, all set ready to go or so I thought. We had an 8am scheduled pick up in North Scottsdale at 7:15pm the owner Everett Jolly phoned to confirm our location, 8:10am received a call from the driver Johnny who was out in Surprise, yep over 45 minutes away, told me his GPS sent him there, this after confirming that the off ramp is Frank Lloyd Wright. This was for an international trip, seriously stressing, was able to call a cab who was here in less than 10 minutes and got us to Sky Harbor by 9am. Was asked that the owner phone me before departure and of course no call. Upon returning to the states we had an arrival time at Sky Harbor at 11pm, once landing in Houston phoned the office and confirmed our pick up, hoping that someone would be at the airport after our 18 hour flights. Upon landing there was a voice message on my phone from Everett stating he had been waiting since 10pm and that if he didn't hear from me, he was leaving. Once I phoned him he asked about the flight number and of course he had the wrong flight number. He finally met us outside the baggage claim and the first words out of his mouth were "I hope you are going to take care of me since I have been waiting for an hour". Seriously? I then asked about our departure and not being picked up,he claimed that he know nothing about it, the driver Johnny never said a word. He then proceeded to tell us that Johnny was fired. At this point I was too exhausted to argue, he dropped us at home and handed my husband a $49 voucher good through June 30. 2012, are you kidding me? Like I would ever use this. I am attempting to collect the $54.85 cab fare that we had to pay to Discount Cab who as I mentioned was GREAT. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.
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