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  • I have worked in the beauty industry for 18 years. Yes, 18. I know how to call and make a reservation. I called for a 1 hour massage and facial with extraction. I asked her to repeat the reservation. We go and get my massage and 30 minutes in he stops and tells me to get dressed. When I asked him why he said you only have a 30 min service. What!?? Then they take me to the facial she rubs some stuff on my face and then removes it. When I ask her about extractions she says that the 25 min facials don't have extractions. So, at this point I'm pissed two services that were messed up. When I checked out at the front desk they blew my complaint off. They condescendingly told me, "we will only charge you for the services you received." DUH! What else would you charge me for? That doesn't solve the problem that I did not get the services I asked for AND there was no action from the mangers to correct this or even comp anything. SO, I will not be staying at this stupid hotel anymore due to there lack of spa customer service.
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