"Dear Gus ------
The follow-up comments you submitted to BBB were sent to More Mazda for a reply; BBB has not received further communication from the company.
Having reviewed this matter carefully, BBB has determined that the company has not adequately addressed the issues you presented or made a reasonable effort to resolve the dispute. BBB has closed its file on this case which will now reflect in the company's BBB Business Review as unresolved.
We appreciate you taking the time to contact BBB to include us in your efforts to resolve this dispute. If you wish to pursue this matter further, you may consider seeking legal advice.
Sincerely,
Samantha ----------------
Your Better Business Bureau"
Good Advice Samantha!